KMS SOLUTIONS BLOGS
Learn what Digital Customer Experience means and how to design one
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As online and offline worlds converge, brands are seeking to improve their digital customer experience in troves. The term “Digital Customer Experience” was coined to describe the experience that your brand delivers on these digital environments.
In this paper, you will learn:
- The fundamentals of digital customer experience
- Digital consumer trends for 2020
- The human-centered approach to customer journey mapping